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FAQ's

FAQ's

We’re here to help!
If you don’t find your question listed below, please email us and we’ll get back to you in a flash.

What is CLIP?

CLIP is a portable consumer device – designed to instantly upgrade any bike including a shared bike to a pedal-assist e-bike at a fraction of the price of a traditional e-bike.

How can I be sure CLIP will fit my bike?

We made CLIP to be compatible with all city, road and hybrid bikes with a 26.5” to 28.5” (68.6 to 72.4 cm) front tire/tyre and any fork stem thickness.
We’d love to schedule a demo if you live in Brooklyn.

What do you mean by friction drive?

A friction drive is a mechanical transmission type that gives CLIP its power and unique plug and play features. When you engage CLIP, the small roller on CLIP transmits torque directly to your front tire, driving you forward without any need for complex sprockets or gears. Friction drive is not new, it’s been around since the early 1900’s in the form of the Lambert drive to the significantly more famous VeloSolex.

The VeloSolex bicycle was conceived during World War II and marketed in 1946, with 8 million being sold between 1946 and 1988 in France and internationally.
Steve McQueen riding his VeloSolex on the sets of the movie LeMans
and
Brigitte Bardot promoting the VeloSolex 2200 in 1971
Steve McQueen riding his VeloSolex on the sets of the movie LeMans
and
Brigitte Bardot promoting the VeloSolex 2200 in 1971

Do I need any tools to install CLIP on my bike?

ZERO tools required.
CLIP comes ready to ride right out of the box.

Does CLIP fit on shared bike services like Citibike?

YES!
CLIP is designed to work on all shared bikes including Citibike. CLIP is currently not endorsed by Citibike but we hope to and look forward to offering our products and services to bikeshare operators in the future including Citibike.

How far can I go with CLIP?

CLIP was designed keeping in mind the urban commuter and to encourage more urban commuters to make the switch to biking to work.
With CLIP you will comfortably be able to bike a distance of up to a 10-15 mile commute in ~45 mins.

How long will it take to charge my CLIP?

It takes approximately a total of 40 minutes to recharge your CLIP from 0 to 100%.
Most top -ups when you use CLIP regularly take between 10-20 minutes

Does it work without a phone app?

YES!
However CLIP is designed to pair with the CLIP phone app with many exciting features we will announce soon.
Watch this space for the launch of our upcoming iOS/Android companion app.

Does CLIP's friction-drive cause higher tire wear?

NO
Tire wear only occurs when there’s slippage in contact between the friction-drive roller and the tire. We solve this by designing some clever algorithms that will alway deliver the optimal torque at the right RPM to your tire in order to prevent slippage.

How does CLIP perform in the wet?

This generation of CLIP will work best on dry to semi-dry roads and we advise against riding it during a rain.
If you are looking to ride in the rain, we advise you to wait until the next generation of CLIP.

Pre-Orders

When will pre-orders ship?

We will notify you two weeks before we begin to ship. Our objective is to ship the first units before the end of this year and continue into early next year.
We will build the first batch in a limited quantity and they will be booked quickly at the current pre-order price of $50.

What are the payment terms?

We will charge you $50 right now to reserve your device.
We will notify you 2 weeks before we ship for you to complete your purchase.
You are free to get a full refund of your deposit until then.

What is included in the box?

Each box will contain one CLIP device with the remote included, one CLIP charger, Warranty documents, operating manual and CLIP stickers.
First 100 pre-orders will be shipped with a bonus CLIP T-shirt

Shipping&Returns

Where do you ship?

Currently we will only ship within the US for the first set of pre-orders.
However CLIP will soon be available in more countries so do make sure that you’ve subscribed on our website to stay updated.

When will my order ship?

Our objective is to ship your orders of the first units before the end of this year and through into early next year.
We will build the first batch in a limited quantity and they will be booked quickly at our current price of $50 so we recommend you book yours now.

How fast is shipping?

Shipping will be between a few days to a week as we will be shipping from the US.

What is the return policy?

You are free to return the device within 30 days of accepting the delivery for a full refund deducting shipping costs of course.

What’s the warranty policy?

You have a legal warranty of one year starting from the delivery of CLIP. The warranty covers all original components against defects in workmanship and materials (e.g. in case the products do not correspond with the product description in the user manual or do not correspond with the advertisement of the product).
Claims under the warranty must be made directly to CLIP.
  • During the warranty period, CLIP will replace or repair the goods showing a defect. If the replacement or repair is excessive or impossible, or if it is impossible to deliver within the reasonable time, you have the right to ask for a price reduction or to demand dissolution of the contract of sale.
  • The warranty does not cover an incorrect assembly or installation of the product by the user; an improper or negligent use, operation or transformation of the product; a maintenance contrary to the maintenance instructions of the product (eg. lack of maintenance of the brakes); normal wear and tear; defects inherent to the normal useful life or service life of the product, such as a flat battery that can be replaced by the consumer; damages or defects due to accidents.

Safety

How fast can I ride with CLIP?

CLIP is designed to make biking easier – not faster. That said – CLIP will make your bike faster. CLIP stays within the Class 1 classification of e-bikes
  • Class 1: eBikes that are pedal-assist only, with no throttle, and have a maximum assisted speed of 20 mph.
  • Class 2: eBikes that also have a maximum speed of 20 mph, but are throttle-assisted.
  • Class 3: eBikes that are pedal-assist only, with no throttle, and a maximum assisted speed of 28 mph.All classes limit the motor’s power to 1 horsepower (750W).

Do I need to wear a helmet while riding with CLIP?

We strongly advise it! Helmets will help mitigate specific head injuries when a crash happens. However we must work together with bike advocacy organizations such as People for Bikes here in the US to help find ways to prevent those crashes—especially collisions between cars and bikes—from happening at all.

  • Bicycle helmet reduces the risk of head injury by 48% and the risk of serious head injury by a full 60%.
  • Bicycle helmet reduces the risk of face injury by 23% without increasing the risk of cervical spine injury.

    Another convincing argument for wearing a helmet was stated in a 2018 study of several universities from the Czech Republic. A scientific team looked at the circumstances of the deaths of 119 cyclists who died on Czech roads from 1995 to 2013. Pathologists examined every single case in order to determine if a helmet would help the cyclist survive or not. They had detailed police reports at hand. Results showed that helmets would help in cases where there was no other party involved in the accident, such as bike falls or collisions with obstacles. The research concluded that 44 cyclists (37%) out of the 119 could have survived had they worn a helmet. On the other hand, helmets would be of no use in case of high-speed crashes, especially if there were motorised vehicles or trains involved. The study advises cyclists to wear helmets, but at the same time warns them to avoid certain situations and not to rely on some miraculous power of the helmet.

Phone App

iOS / Android Coming soon – Stay updated on the launch by subscribing to CLIP’s updates.
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